GDPR & PRIVACY POLICY
1. Introduction
This Privacy Policy explains how Bertie Victor Photography (“we”, “us”, or “our”) collects, uses, stores, and protects your personal information when you visit our website, contact us, book services, request quotations, use our online forms, or interact with us through social media, email, or telephone. We are committed to handling your information responsibly, transparently, and in accordance with applicable UK data protection laws, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR). By using this website or engaging our services, you acknowledge this Privacy Policy.
2. Who We Are
Bertie Victor Photography is a UK sole trader business providing photography, videography, marketing, and visual media services. Website: bertievictor.com For privacy and security reasons, a residential correspondence address may not be publicly displayed online.
3. Information We Collect
Depending on how you interact with us, we may collect personal information including your name, email address, telephone number, business name, social media profiles, property addresses, access instructions, tenant or occupancy information, booking details, photography or video requirements, and brand assets supplied by clients. Payments may be processed through third-party providers including Stripe and PayPal. We do not store full payment card details directly on our systems. When you visit the website, certain technical information may be collected automatically including IP address, browser type, device type, operating system, pages visited, referral source, time spent on pages, cookies, and analytics information. We may also keep records of enquiries, previous bookings, communication preferences, marketing opt-ins, and past project history.
4. How We Use Your Information
We use your information to respond to enquiries, provide quotations, deliver booked services, manage projects and scheduling, process invoices and payments, communicate regarding bookings, improve our services and website, maintain business records, comply with legal obligations, and send occasional marketing communications. We only process personal information where we have a lawful basis to do so under UK GDPR.
5. Lawful Bases for Processing
Depending on the situation, our lawful basis may include contractual necessity where processing is required to deliver services, arrange bookings, produce content, or process payments; legitimate interests including running and improving the business, responding to enquiries, maintaining client relationships, preventing misuse or fraud, and promoting our services reasonably; legal obligations including accounting requirements, tax compliance, insurance obligations, and regulatory compliance; and consent where required for certain marketing communications or optional cookies. Consent may be withdrawn at any time.
6. Marketing Communications
We may occasionally send infrequent marketing emails or updates relating to services, portfolio work, promotions, or business updates. We aim to keep all communications relevant and professional. You may unsubscribe or request removal from marketing communications at any time by clicking unsubscribe where available or contacting us directly. We do not sell personal data to third parties.
7. Cookies & Website Tracking
Our website may use cookies and similar technologies to improve website functionality, analyse website performance, understand visitor behaviour, enhance user experience, and support website security. By using this website, you consent to the use of reasonably necessary cookies. You may disable cookies through your browser settings, though certain website functions may not operate correctly. Analytics tools or embedded third-party content may also place cookies on your device.
8. Third-Party Services
We may use trusted third-party platforms and providers to operate our business, including Stripe, PayPal, Google Drive, Dropbox, Canva, Meta platforms including Facebook and Instagram, website hosting providers, email providers, and analytics services. These third parties may process information on our behalf where operationally necessary. We aim to use reputable providers that maintain appropriate security standards, but we cannot control third-party systems directly.
9. Data Storage & Security
We take reasonable steps to protect personal information from unauthorised access, loss, misuse, disclosure, alteration, or destruction. Measures may include password-protected systems, secure cloud storage, controlled access to files, and device security practices. However, no online transmission or storage system can ever be guaranteed to be completely secure.
10. File Retention & Archiving
Project files, photographs, videos, and associated materials may be stored temporarily for operational purposes. Delivered media is generally retained online for approximately 6 months unless otherwise agreed. Long-term archival is not guaranteed. Clients are responsible for downloading and backing up all delivered content. Re-uploading or retrieving archived files may incur administrative fees.
11. Photography, Video & Property Information
Where photography or videography services are provided, clients are responsible for obtaining necessary permissions from tenants, occupants, property owners, or relevant parties. We may capture identifiable property features, branding, interiors, signage, or individuals where relevant to the commissioned work. Clients are responsible for ensuring they have authority to commission photography or media creation at the relevant location. Where individuals are clearly identifiable in commercial or promotional material, model releases or permissions may be recommended.
12. Drone Services & Privacy
Drone photography and videography are conducted in accordance with applicable UK Civil Aviation Authority (CAA) regulations. Drone operations are subject to safety assessments, airspace restrictions, privacy considerations, environmental conditions, and legal compliance. We take reasonable care to avoid unnecessary capture of neighbouring properties, individuals, or private spaces where possible.
13. AI & Automated Technologies
AI-assisted editing tools may occasionally form part of normal creative workflows. However, we do not knowingly use client data to train public AI systems, and client content will not intentionally be supplied for third-party AI model training without consent. Clients may not use media produced by Bertie Victor Photography for AI training, dataset creation, or synthetic generation without written permission.
14. Your Rights
Under UK GDPR, you may have rights including access to your personal data, correction of inaccurate data, erasure of data, restriction of processing, objection to processing, data portability, and withdrawal of consent. Rights may be subject to legal, contractual, insurance, accounting, or operational limitations. Requests may be made via
15. Data Retention
We retain personal information only for as long as reasonably necessary for operational purposes, legal obligations, accounting requirements, insurance purposes, dispute resolution, and record keeping. Retention periods may vary depending on the type of project or enquiry.
16. External Links
This website may contain links to third-party websites, platforms, or services. We are not responsible for external website content, external privacy practices, third-party policies, or third-party security. Users should review the privacy policies of any external websites they visit.
17. Children’s Privacy
Our services are not intentionally directed toward children under the age of 13. We do not knowingly collect personal information from children without appropriate consent.
18. Complaints
If you have concerns regarding how your personal information is handled, please contact us first so we can attempt to resolve the matter. You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO): Information Commissioner’s Office (ICO)
19. Changes to This Privacy Policy
We reserve the right to update or amend this Privacy Policy at any time. The latest version published on the website shall apply.
20. Contact
Website: bertievictor.com